Orbitz and the owner MANDY WANG were of no assistance. I had to get hotels that cost $600 more and spend $ on restaurants since I did not have a kitchen. She basically laughed in my face and said she had no knowledge of my reservation. I forwarded the email confirmation from Orbitz to the owner. Please, please, please, heed this warning and DO NOT PURCHASE AIRLINE TICKETS FROM ORBITZ OR AMERICAN AIRLINES!! You will be sorry. Then the supervisor has the NERVE to tell me that if I purchase the tickets, and something happens where I have to cancel the flight, the exact same scenario will likely occur. They have no empathy for hard working individuals. The level of DISGUST & DISDAIN I have for ORBITZ is astronomical!! I hate this company with every fiber of my being!! I lost over $600 on that flight purchase back in September after saving for 3 months for those tickets. Well, today I call to redeem my $92 per person using AA for my boyfriend and I and I was greeted with the same foolishness!! Again, I had to talk with a supervisor, explain what I had previously been told and this fool tells me that because I’m trying to book basic economy for this flight instead of the original main cabin I had booked back in September, I wouldn’t be able to use the $92 per person credit because AA doesn’t allow downgrades. So after an hour on the phone with a representative and then their supervisor, it was agreed upon that I would at least get the $92 per person back (provided I purchase two tickets again on the same airline with the same person within a years time) because this was my first time using Orbitz and I guess they were empathetic this particular time.
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